It's not even New Year's, and I've already broken one of my New Year's resolutions. (#3--Show grace and kindness to everyone.)
I was less than gracious to the insurance company's customer service reps, who put me on hold for infinity, and found myriad (as in Myriad Lab) excuses as to why they couldn't and wouldn't pay my bill in full.
My friend, Pam, told me (as I was venting during our walk) that I needed to add a disclaimer to my "be nice to the world" resolution--exempting anyone who is "petty/vile/self-centered/manipulative."
That category needs to be dealt with swiftly and forcefully, without a trace of charm and sweetness. No siree.
If I had only known about the "disclaimer rule," I could have kept all my previous resolutions in years' past.